Ten Customer Service Secrets to Win Back Customers – Stress Management
Ten Customer Service Secrets to Win Back Customers
Ed Sykes
Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area had much to desire as far as service I gave the students an extra fifteen minutes for lunch.
Sure enough a group of four students came rushing into the classroom with their lunches in hand. They sincerely apologized and quickly explained that they receive poor service at a restaurant This restaurant is part of a national chain. Hint: its name references a day in the week. I can
E-Commerce Is Back On The Fast Track – Web
E-Commerce Is Back On The Fast Track
Craig Neidel
How much holiday shopping did you do on-line this year If you are reading this, then chances are good that you made at least one purchase on-line. Over 54% of all Americans did it [1]. A much higher percentage >80% of Internet users did it.
Not only did you do it, you liked it! Less than 7% of on-line shoppers reported a bad experience with 88% reporting they were satisfied or very satisfied [2]. It is clear that on-line shopping has come of age with such a high level of participation and satisfaction. It appears that past issues of trust, security, and bad ecommerce websites are replaced with good ecommerce sites, higher trust, better security, and just plain better execution and service by on-line retailers. Quick, easy, and convenient shopping overcomes the concerns people have had in the past.
With a whopping 35% increase in on-line holiday sales this year, up to $18 billion [3], one analyst calls it
Keep Them Coming Back – Update Your Site – Web
Keep Them Coming Back - Update Your Site
Richard Lowe, Jr.
If you are anything like me, your website is a reflection of yourself. It contains your thoughts and communications, exposed to the entire world at all times. Look at virtually any non-commercial web site and you will get a glimpse at the person behind the monitor.
I look at web sites all day long, and I am constantly amazed by the things that people reveal about themselves without saying anything. Is the website well organized or just a jumble of images and text thrown up at a moments notice Is the site alive with color or just dull and lifeless black and white Is the site exploding at the seams with content or is it just a collection of ads, banners or links
All of these and