Ten Customer Service Secrets to Win Back Customers – Stress Management
Ten Customer Service Secrets to Win Back Customers
Ed Sykes
Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area had much to desire as far as service I gave the students an extra fifteen minutes for lunch.
Sure enough a group of four students came rushing into the classroom with their lunches in hand. They sincerely apologized and quickly explained that they receive poor service at a restaurant This restaurant is part of a national chain. Hint: its name references a day in the week. I can
Win More Clients, Projects and Freelance Jobs By Making Three Small Changes – Writing
Win More Clients, Projects and Freelance Jobs By Making Three Small Changes
Shelley Wake
Ive spoken to hundreds of editors, employers, and project managers about how they choose a freelancer for a job. Whether they were reviewing job applications or considering project bids, they all had one thing in common. As every one of them started to look at the applications, they had their skeptics hat on.
How a Project Manager Thinks
Here are a few quotes from project managers and employers to show you exactly how they think.
1. Jaime, Editor - "The First Elimination"
My process of judging proposals is one of elimination. The first step is about a general impression. If its vague and unconvincing - eliminate. If its fluffed up but with no substance - eliminate. If it has real details and seems credibale - keep. Many times this process only leaves one person. Thats how easy it is to get a job - be credible and convincing.
2. Jacob, Project Manager - "I only believe what I see for myself."
I read every proposal while questioning what Im being told. Some people make things up. Most people exaggerate. Many people think theyre better than they really are. Ive been working with contractors for a long time and Ive found that the only way you can judge a person is by what they do.
3. Randy, Project Owner - "Dont Tell Me, Show Me"
Dont try and impress me with ramblings. Lots of positive words strung together does nothing for me. You know, "I am keen, reliable, prompt, easygoing, articulate, generous, kind, competitive, athletic..." I have no reason to believe youre any of those things. If you want me to pick you for the project, you have to do more than just tell me. You have to prove it to me.
How to Beat the Skeptic
Its not about what you say, its about how you say it. Three small changes will make all the difference to your credibility and will get you more work more often.
1. Use Real Evidence
Its always better to sell yourself with a real example.
Not so good - "I am reliable."
Much better - "You will never be left wondering how the project is going because I will provide timely updates to keep you informed."
2. Use Your Results
Telling project managers about your past results is also a good way to sell yourself.
Not so good - "I write effective web site copy."
Much better - "With my new and improved content, my last client increased their sales by 120% in the first month."
The second statement clearly communicates the quality and effectiveness of the work. And at the same time, its likely to excite the project manager into thinking that the same result could occur for them.
3. Be Specific
If you can use facts and figures to make your point, do so.
Not so good - "Most of my business is repeat, showing that my clients are happy with the service I provide."
Much better - "96% of new clients have returned to use my services again."
Not so good - "I have completed various similar projects."
Much better - "I have completed 19 similar projects in the last year."
Make these three simple changes to your bids and job applications and youll win more clients, jobs, and projects.
About The Author
Winning Freelance Work has even more methods guaranteed to get you more clients, more jobs, and all the freelance work you can handle.
Find out more: http://www.writingstuff.com/fr01m.html
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